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I can't express enough how impressed I am with Nic Allen and Allen irrigation. Although Allen Irrigation was the irrigation contractor that was part of a lawn/landscaping project I had arranged with another company, they worked with me independently. I am very lucky Allen Irrigation was part of the deal.
Nic came out an evaluated my lawn, and spent considerable time with me listening to what I wanted. He developed a plan to fit my budget and give me what i wanted (how rare!). He verified with me again prior to installation. His team did excellent work; the installation made minimal impact to my lawn, and was barely noticible that afternoon. They marked all the heads and even my downspout pop ups with white flags so my mower people would learn where the heads were.
Nic came out and met with me to discuss the job, and teach me all about the various parts of the system, including how to program the controller box, and all it's features. He made sure I felt comfortable using it before he left, but also offers help via phone or email, if I have any questions. And I'm not talking a few days to get a reply; I'm talking within hours. The man must have no life.
I don't want to put more pressure on him, but Nic responds to me evenings, weekends... and probably even holidays if I'd email him then.
One evening last week, I realized that there was water running into the street from my yard, in the area of one of the sprinkler heads. I emailed Nic that evening to tell him that I'd been loosing water for several days, and didn't know what to do. Within an hour I had a reply telling me how to turn off the water to the system, and they'd be out there to check it out "as soon as they could". Nic himself came out the next morning, found a leaking valve, fixed it, and turned my system back on. There was no charge.
I emailed Nic this past weekend asking how to break into the controller box, because I had misplaced my keys. He told me not to break in, that he would get me another key. It just so happened that I was on the schedule the very next day for my mid-summer service and adjustment. His crew came out and adjusted all my heads for optimal spray coverage, and adjusted my program to give more water to areas that were in need.
I asked Nic if they had left me a key to the controller box, as I couldn't find one, and he said he didn't realize they had serviced me so fast, and he didn't get a chance to give the guys one!! I told him if his guys weren't so good, he wouldn't have that problem!!
I wouldn't trade them for the world. Nic and his company are simply outstanding. I just can't say enough. In this time when so many companies just don't give a darn about customer service, Nic and his people are the epitome of the phrase. I am looking forward to a long, and terrific relationship with Allen Irrigation. And Nic, I'll try not to loose my keys again!! 🙂
-Julie Mcculloch-